Refund Policy

This policy explains how refunds work for The Executive Standard Webinar, offered by NAOS Management. We want you to feel confident registering, and we want the rules to be clear.

What this policy covers

This policy applies to the registration fee for The Executive Standard Webinar on Thursday, November 5, 2026 (the "Seat"). The Seat includes access to the live training, the bonus ebook The Hidden Cost of Running a Business, and the webinar replay.

It does not apply to placement or management services offered by The Executive Standard. Those services are governed by a separate written agreement.

All Seat purchases are final

Because the ebook is delivered immediately and the training is delivered live and by replay, registration fees are non-refundable once your payment is complete. We do not offer refunds if you are unable to attend, change your mind, or do not watch the replay.

If you cannot attend live, you can still watch the replay, which is included with your Seat.

When we will refund you

We will issue a full refund of your registration fee in these situations:

• Duplicate or incorrect charge. You were charged more than once for the same Seat, or charged an amount other than the price shown at checkout.
• Event cancelled. NAOS Management cancels the webinar and does not offer a rescheduled date, or you cannot attend the rescheduled date and tell us within 7 days of the announcement.
• You never received access. You completed payment but did not receive your confirmation, Zoom link, or ebook, and we are unable to resolve it after you contact us.

If we reschedule

If we move the webinar to a new date or time, your Seat automatically transfers to the new session. We will email you the updated details and Zoom link. You do not need to pay again.

How to request a refund

Email us at SUPPORT_EMAIL within 7 days of your payment or of the issue occurring. Please include the name and email address used at registration, and a short description of the problem.

Approved refunds are returned to your original payment method. Your bank or card issuer may take 5 to 10 business days to show the credit.

Payment disputes

If you see a charge you do not recognize, please contact us first at the email above so we can resolve it quickly. We process payments through Stripe and will cooperate fully with any dispute you file with your bank.

Changes to this policy

We may update this policy from time to time. The version posted on this page at the time you register is the version that applies to your purchase.